A：CIICtalk prioritizes one-to-one teaching. All online teachings are conducted by real people. After reserving a course online, you can login to Skype or WeChat in order to start learning with a teacher. If you would like to attend an online class, you can click on "Consultation" to contact us.
A：Yes, it only takes 30 seconds for you to obtain two free trial lessons.
A：As long as you are willing to speak Chinese, any student regardless of age or knowledge level can study at CIICtalk. We teach students with an age range varying from 4 years old to over 70 years old, with all kinds of learning needs.
A：You can attend class as long as you have a computer that can connect to the Internet, a headset microphone and the ability to download and install Skype or WeChat. It is all very quick and convenient.
A：Yes, our daily class hours are 6: 00 AM - 11: 30 PM (Chinese time). Login to the “Member Center” and you can reserve courses with the class schedule and content that will fit your needs.
A：A：88 North Caoxi Road, 11th Floor, Block E, Shanghai, China.
About the Teachers
A：Tutors who teach beginner and primary Chinese can speak English. Even those who cannot speak English have a wealth of teaching experience and are fully capable of using simple Chinese to teach.
A：Login to “Membership” and select "Lesson Reserving". You can select the appropriate class schedule, tutor, lessons and course materials for your situation. At CIICtalk, you can control the entire “Lesson Reserving” service by yourself. As long as the tutor's time status is turned on, you can make a reservation. You can click on the tutor's picture to view the tutor's details.
A：All teachers have a wealth of teaching experience and they undergo a rigorous recruiting, screening and training process. Also, we will regularly do evaluation and retraining according to the teacher's class performance. Additionally, we will get rid of the teachers with low comprehensive ratings from students.
A：All students have their own course files and your class schedule is recorded in the course file. The teacher will review your course file history before class. If you have other needs, you can communicate anytime with the teacher. For instance, when you register you can choose your preferred teaching method. You can also leave messages to teachers and so on.
Reservation and Cancellation
A：Students who have paid can login to the “Membership” website to make reservations by themselves.
A：You can reserve lessons at least two hours prior to the start of the class. Open Lesson Package means you can reserve multiple courses in one day and you can reserve up to 10 courses at most in advance. The “Study Plan” is our special program. The “8 Times a Month Easy Learning Plan” allows at most one lesson to be reserved at a time. The next lesson can be reserved after the end of a current lesson. The “One Lesson per Day Study Plan” allows at most one lesson reservation per day and the next daily lesson can be reserved after the end of a current lesson.
A：Login to “Membership” and select "Lesson Reserving". You can choose the appropriate class schedule, tutor, lessons and textbooks for your situation. At CIICtalk, you can control the entire “Lesson Reserving” service by yourself. As long as the time status of the tutor is turned on, you can make a reservation.
A：As long as you arrive within the time the class is in session, you can continue the class even if you are late, but the teacher will only teach you for the remaining duration of the class.
A：This type of situation is very rare. If it happens, it may be due to the Skype or WeChat software causing both sides to be unable to contact each other. First of all, please try to call the teacher several times or login again to Skype or WeChat. If you are still unable contact the teacher, please use the “false-in-class” function to contact us. We will help you as soon as possible.
A：Login to "Membership" and go to "Edit profiles" to edit your profiles.
Fees and Payments
A：CIICtalk provides online training services for registered users who have paid. We currently offer the following three services: Easy Learning Plan, Standard Learning Plan, and Open Lesson Package. Different service content and different service duration have different prices. Please click “Charging Scheme” for the price list.
A：You can choose to purchase either the Easy Learning Plan or the Standard Learning Plan and then add the Open Lesson Package. You can then enjoy the benefits of both plans and can also use the Open Lesson Package to reserve more than one course a day.
A：We support online payments - UnionPay, international credit card (VISA / MASTER), alipay and so on. After a successful online payment, your purchase of Study Plan and Open Lesson Package will be reflected in your account in real time, so you can immediately start reserving courses. In addition, you can choose to do a bank transfer. Please contact us by e-mail before schedule. Depending on the bank, we need 1-2 days to confirm the transfer and after that you may begin your course. Billing Address: CNFIRST TRADE LTD, RM101, MAPLE HOUSE 118 HIGH STREET, PURLEY , LONDON
A：In the event a prepaid course expires, then the remaining portion of the course can no longer be used, so please pay attention to course term and expiration date.